Privacy Policy

1. About this policy

This policy is from Plannook Software Studio (“we”, “us”), a sole proprietorship registered in Malaysia under the Registration of Businesses Act 1956 (SSM registration no. 202603247450 (old format JR0195737-P)). It covers this website, plannook.app, and the enquiries you send us through it, by email or by WhatsApp. We follow Malaysia's Personal Data Protection Act 2010 (PDPA), including the amendments that took effect in 2025.

Our apps have their own privacy policies, which apply when you use them: NoCap, PreSeated.

2. Personal data we collect

• What you send us. When you use the contact form: your name, email address, phone or WhatsApp number (optional), the kind of project, a rough budget and your message. If you email or WhatsApp us, the details and messages you send.
• Technical data. Like any website, our hosting provider (Cloudflare) processes your IP address, browser type and the pages you request, to deliver the site, keep it secure and help us fix errors.

We don't ask for sensitive personal data. Please don't include health, financial account or identity card details in your message.

3. Cookies and tracking

This website sets no cookies and uses no analytics, advertising or tracking tools. Fonts are served from our own site, so visiting it doesn't send your details to Google. Links to the App Store, Google Play or WhatsApp take you to those services, which have their own policies.

4. How we use your data

• to reply to your enquiry and discuss your idea;
• to prepare a proposal or quote, and to run the project if you go ahead;
• to keep business, tax and accounting records;
• to keep the website and contact form secure and free of spam;
• to meet our legal obligations.

We don't sell your personal data, and we don't add you to a mailing list or send marketing unless you ask us to.

5. Your consent

By sending us an enquiry you agree to us using your details as described here. Your name, email and message are needed for us to reply; the phone number and budget are optional. You can withdraw your consent at any time (see “Your rights”), though we may then be unable to continue the conversation.

6. Who we share personal data with

Only with the service providers we need to run the website and reply to you, under their data protection terms:

• Cloudflare — website hosting, security, and forwarding of email sent to our @plannook.app addresses;
• Resend — delivers contact form messages to our inbox;
• Google — our email inbox, where enquiries are kept;
• Meta (WhatsApp) — only if you choose to message us on WhatsApp;
• Professional advisers such as accountants and lawyers, under a duty of confidentiality.

We may also disclose personal data when the law requires it, for example to a court or a regulator.

7. Transfers outside Malaysia

Some of these providers store or process data outside Malaysia, for example in Singapore, the United States or the European Union. We only use providers that protect personal data to a standard comparable to the PDPA.

8. How long we keep personal data

• Enquiries that don't lead to a project: up to 24 months after our last message, then deleted.
• Correspondence, contracts and invoices for projects we take on: 7 years, for tax and legal reasons.
• Hosting logs: kept by Cloudflare for a short period (days, not months) for security and troubleshooting.

9. How we protect personal data

The site is served only over HTTPS. Form messages go straight to our private inbox, and only the people working on your enquiry can read them. No method is perfectly secure, but we take reasonable steps to prevent loss, misuse and unauthorised access.

10. Data breaches

If a breach affects your personal data and is likely to cause you significant harm, we will notify the Personal Data Protection Commissioner and you, as the PDPA requires.

11. Your rights

You can ask us to:

• give you a copy of the personal data we hold about you;
• correct data that is wrong or incomplete;
• delete your data, or stop using it, where we don't need to keep it by law;
• send your data to you or another organisation in a common format (data portability).

Email hello@plannook.app with your request. We will reply within 21 days. We may need to confirm your identity first.

12. Children

This website is meant for businesses and adults. We don't knowingly collect data from anyone under 18; if you believe a child has sent us their details, contact us and we will delete them.

13. Changes to this policy

We may update this policy. The date at the top shows the latest version; significant changes will be noted on this page.

14. Contact us